Job Deion
1. Supervises all reservations personnel and administers all reservations policies and procedures for the hotel
2. Manages and maintains an up-to-date room and rate inventory database for the hotel and Lexington Collection CRS to provide accurate real-time availability to our guests at all times
3. Provide updated information to support the sales strategy plan and 3 months forecast meeting by preparing forecast reports, booking pace report, conversion ratio, turndown report, competitive report and any other report as required.
4. Formulate a systematic approach to tracing trends and provide historical data for the purpose of managing room yield and as future reference for rate strategy. （eg..Turndown, booking pace, conversion ratio, shape report business trends, demands, cancellation）
5. Maintain a high service level by providing a timely response to our customers, ensuring that all telephone calls are picked up no less than 3 rings.
6. Implements a disciplined approach to improving telephone skills, technique and communicating the hotel’s pricing strategy, promotional packages and other relevant information necessary to ensure accuracy and service standards for our customers.
7. Works closely with sales manager, group leisure sales / tour co-ordinator on group rooming lights and room block.
8. Set measurable goals by implementing an incentive program to drive incremental revenue.
9. Attends weekly sales meetings and other meetings as assigned by Director of Sales or his/her Assistant.
10. Performs other duties and responsibilities that may be required.

Requirements
-Related experience of 5 star international hotels,
-familiar with Opera System,
-with pre-opening experience will be preferrable
-Excellent English communication skills，both verbal & written,
- Enable work under proper presure,
-Good organization & team building